Refund Policy

Here is a clear, user-friendly Refund Policy tailored for Lily & Macey. This covers standard e-commerce expectations (like return windows, condition of the items, and return shipping fees) while keeping things simple and professional.

Refund & Return Policy

Effective Date: June 24, 2026

Thank you for shopping at Lily & Macey! We want you to love your purchase. If you are not entirely satisfied with your order, we are here to help.

1. Return Window

You have 30 days from the date you receive your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags still attached.

  • You will need to provide the receipt or proof of purchase (like your order confirmation email).

Non-Returnable Items: Sale items, gift cards, and personalized or custom orders cannot be returned or refunded.

3. How to Start a Return

To initiate a return, please contact us at lilyandmaceystore@gmail.com with your order number and the reason for the return.

If your return is accepted, we will send you instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Damaged or Incorrect Items: If the return is due to a mistake on our part (e.g., you received a defective, damaged, or completely wrong item), we will cover the return shipping costs. Please send us a photo of the issue right away when you email us.

5. Refunds & Processing

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also let you know if your refund is approved or rejected based on the condition of the item.

If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 10 business days (processing times may vary depending on your bank or card issuer).

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Contact Us

If you have any questions about our return process or need help with an order, feel free to reach out to us at lilyandmaceystore@gmail.com.