Shipping Policy
1. Processing & Handling Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped. Please note that processing times may take slightly longer during high-volume periods or holiday seasons.
2. Shipping Estimates & Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer multiple shipping options to fit your needs:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| Standard Shipping | 5 to 7 business days | Calculated at checkout |
| Expedited Shipping | 2 to 3 business days | Calculated at checkout |
| Free Shipping | 5 to 7 business days | Available on orders over a specific amount (if applicable) |
Please Note: Delivery delays can occasionally occur due to carrier issues, extreme weather, or peak holiday seasons. We will do our best to keep you updated if any major delays arise.
3. Shipment Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information is usually active and updated within 24 to 48 hours of shipment.
4. Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping times, which means there is a very small window to change an incorrect address. Please contact us immediately at lilyandmaceystore@gmail.com if you believe you have provided an incorrect shipping address.
5. Lost, Damaged, or Missing Packages
Lily & Macey is not liable for any products damaged or lost during shipping if the carrier marks the item as successfully delivered.
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Damaged in Transit: If you receive your order and it is visibly damaged, please save all packaging materials and damaged goods, take photos, and contact us immediately at lilyandmaceystore@gmail.com so we can file a claim with the carrier and assist you with a replacement.
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Missing Packages: If your tracking information states that your package was delivered but you have not received it, please check with your neighbors or local post office before reaching out to us.
6. International Shipping (Optional)
If we offer international shipping, please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lily & Macey is not responsible for these charges if they are applied and are your responsibility as the customer.
7. Contact Us
If you have any questions or concerns regarding the delivery of your order, please don’t hesitate to reach out to our team at lilyandmaceystore@gmail.com.